At PrideBites.com, we take PRIDE in ensuring customer satisfaction. If you are not completely satisfied with your purchase, please contact us within 7 days of your purchase order date to let us know you plan on returning the product and the reasons why. Then simply return it to us within 30 days of the purchase order date for an exchange or refund (less shipping and handling). Additional guidelines are noted below.
Returns and Exchanges
PrideBites only accepts returns for non-custom product orders placed directly through and fulfilled by PrideBites.com. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.
We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. We will offer full refund on product defects. PrideBites will issue a full refund of the purchase price, however, shipping fees are non-refundable.
Please be advised that if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the order in our system.
If you choose to process an exchange, PrideBites will bill your credit card for the shipping fees to send the new product or size to you.
PrideBites is not responsible for any returned packages or merchandise lost in shipping. All returns must be shipped at the customer’s expense and thus can be shipped using the customer’s choice of shipping carrier. PrideBites is not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us.
Returned items are processed in the order that they are received. Please allow 7-10 days for your return to be processed and documented in our system. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item. In the event of a return your bank statement may not show the refund for a period of time following return.
All refunds issued will be in the amount of the non-custom product cost only. If you ordered a custom-made product from PrideBites.com, we will not be able to offer you a return. Due to the nature of you being the designer of your product, we can’t take it back. All sales are final on custom-made products. No returns or exchanges.
Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. All products must be returned with original packaging, or refund is forfeited.
If you choose to return your order for a refund, and payment was made by credit or debit card, your refund will be submitted to the original card on file. If that credit card has since expired or will no longer accept a credit, PrideBites will contact you for another method of receiving payment.