Policies

Policies

We can ship to virtually any address in the world that FedEx or USPS delivers to. 
- All U.S. orders under $10 will be charged $3 shipping.

- Any orders between $10 - $100 will be charged $5 shipping.

- All orders over $100 qualify for FREE SHIPPING! International shipping prices vary depending on country. 

- Delivery Speed - Most orders placed before 12pm pacific Monday through Friday are shipped out the same day. All custom products take between 4-6 weeks to produce then an additional 3-5 days to ship from Austin, TX.


If you have not received your classic PrideBite order within 9 business days of placing your order, please email us.

PrideBites, LLC is committed to protecting your best interests and personal information. To earn your trust and confidence, we strictly adhere to the Privacy Policy, Principles and Statement outlined below. We know you are cautious about how information is used and shared, and we appreciate your trust that we will do so respectfully and sensibly. By visiting our website, you are accepting the practices described in this notice.

If you have specific questions that are not answered by the material that we disclose here we will address your concerns by contact us.

This policy may be revised over time as new features are added to the website. Please check this site for information about revisions to our privacy policy.

What we do with information collected

PrideBites, LLC is the sole owner of the information collected at our Web sites. We do not sell or rent information to third parties or partners. The information collected at our site is used exclusively to determine the most appropriate information to send to those who request it.
PrideBites, LLC will protect your personal information by using appropriate security safeguards. We restrict access to information to persons who need to know the information to provide products or services to you.
We obtain personal information about you in order to service your business and enhance our services. Such information is collected using Contact Us forms, Newsletter and Update Registration forms, data from either a PrideBites, LLC cookie or a cookie from a PrideBites, LLC service provider, or other communications that you send or provide to us. These mechanisms allow you to ask specific questions of PrideBites, LLC or offer feedback, comments or suggestions about the product described therein. The information submitted enables PrideBites, LLC to respond to your inquiries, as appropriate, and obtain a measure of users' needs, interests and ideas for future Website development and product interest. PrideBites, LLC limits the collection of personal information to that which is necessary for the purposes of providing the products and services you have requested and conducting our business efficiently.
Personal information is retained and disclosed as necessary to serve our customers and otherwise only in accordance with applicable law. Personal information about our Web site visitors is not used or disclosed to any third parties except:
As required in rendering the services that you have requested. As required by subpoena or law (as to tax authorities or regulators).

As may be appropriate to protect against fraud or illegal activity, for the safety of customers, employees, or property, or is otherwise permitted by law. If you elect to disclose, or specifically direct us to disclose for you, personal information to a third party (as in the case where you request a product or service from a third party after receiving information or a link from PrideBites, LLC).
PrideBites, LLC may also gather anonymous information, which may be used by PrideBites, LLC or shared with third parties. This information does not personally identify you but may be helpful for improving the services we offer. Generally this information is collected through "traffic data" and may entail the use of "cookies", "IP addresses", or other numeric codes used to identify a computer.
PrideBites, LLC uses email, RSS and direct mail as a way of keeping you up-to-date about our product and service innovations and offers that may be of interest to our customers (e.g., new features, products or other information). These communications may also offer special incentives that we hope will prompt you to try something new at PrideBites, LLC. Nonetheless, PrideBites, LLC maintains a practice of permitting persons to be excluded from such communications, such as straightforward opt-out options.

We will strive to keep personal information as accurate, complete, and up-to-date as is necessary for its intended purpose.

All e-mail sent by PrideBites, LLC will contain clear and concise instructions (such as clicking on the link at the bottom of an e-mail) for how to opt-out of receiving future communications. Upon request, we provide site visitors with access to all information that we maintain about them. Visitors have the ability to correct their contact information or update their profiles by sending an e-mail to E-Mail PrideBites, LLC, sending your updates via postal mail (see Contact Us page), or calling us at (512) 339-0881.

Other Website Links

PrideBites, LLC website may contain links to other sites. PrideBites, LLC is not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy statements of these linked sites as their policies may differ from ours. PrideBites, LLC uses GoDaddy and Google as Web host service providers. Please consult the service provider's privacy statement for further information.

A Special Note About Children

Children are not eligible to use PrideBites, LLC, and we ask that minors not submit any personal information to us. If you are a minor, you should use this service in conjunction with a parent or guardian.

At PrideBites.com, we take PRIDE in ensuring customer satisfaction. If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order to let us know you plan on returning the product and the reason(s) why. Then simply return it to us within 10 days of that order date for an exchange or refund (less shipping and handling). Additional guidelines are noted below.

Returns and Exchanges

PrideBites only accepts returns for non-custom product orders placed directly through and fulfilled by PrideBites.com. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.
We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. We will offer full refund on product defects. PrideBites will issue a full refund of the purchase price, however, shipping fees are non-refundable.
Please be advised that if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the order in our system.
If you choose to process an exchange, PrideBites will bill your credit card for the shipping fees to send the new product or size to you.
PrideBites is not responsible for any returned packages or merchandise lost in shipping. All returns must be shipped at the customer’s expense and thus can be shipped using the customer’s choice of shipping carrier. PrideBites is not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us.
Returned items are processed in the order that they are received. Please allow 7-10 days for your return to be processed and documented in our system. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item. In the event of a return your bank statement may not show the refund for a period of time following return.

Refund Policy

All refunds issued will be in the amount of the non-custom product cost only. If you ordered a custom-made product from PrideBites.com, we will not be able to offer you a return. Due to the nature of you being the designer of your product, we can’t take it back. All sales are final on custom-made products. No returns or exchanges.
Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. All products must be returned with original packaging, or refund is forfeited.
If you choose to return your order for a refund, and payment was made by credit or debit card, your refund will be submitted to the original card on file. If that credit card has since expired or will no longer accept a credit, PrideBites will contact you for another method of receiving payment.

Scroll To Top